778-373-7701REFUND POLICY
At Lacuna Web, we strive to provide top-quality web design and SEO services that meet your expectations. However, if you are not satisfied with our services, you may be eligible for a refund under the following conditions:
WEB DESIGN SERVICES
Refund requests must be made within 14 days of project commencement. Refunds will not be issued if the project has been substantially completed or if you have approved the design drafts.
SEO SERVICES
Refund requests for ongoing SEO services must be made within 30 days of the initial service date. Refunds will not be issued for services rendered within this period.
CONDITION
Refunds are subject to the review of the work completed and the reasons for dissatisfaction. Partial refunds may be issued based on the work completed.
DELIVERY POLICY
Lacuna Web is committed to delivering our services promptly and efficiently. Our delivery policy outlines the timelines and methods for delivering web design and SEO services:
WEB DESIGN SERVICES
Initial design drafts will be delivered within 10-15 business days from the project start date.
Final website delivery will occur within 30-45 business days, depending on the project scope and client feedback.
Final website delivery will occur within 30-45 business days, depending on the project scope and client feedback.
SEO SERVICES
Initial SEO audit reports will be delivered within 7 business days.
Ongoing SEO services and reports will be delivered monthly.
Ongoing SEO services and reports will be delivered monthly.
RETURN POLICY
As our services are digital in nature, traditional returns do not apply. However, we offer revisions and adjustments to ensure your satisfaction:
WEB DESIGN SERVICES
Clients are entitled to up to three rounds of revisions within the scope of the initial agreement. Additional revisions may incur extra charges.
SEO SERVICES
Monthly reports and service adjustments will be provided based on performance metrics and client feedback.
CANCELLATION POLICY
We understand that circumstances may change, and you may need to cancel our services. Our cancellation policy outlines the conditions under which cancellations are accepted:
WEB DESIGN SERVICES
Cancellations made within 7 days of project commencement will receive a full refund, minus any costs incurred.
Cancellations made after 7 days but before substantial completion will receive a partial refund based on the work completed.
Cancellations made after 7 days but before substantial completion will receive a partial refund based on the work completed.
SEO SERVICES
Monthly SEO service subscriptions can be canceled at any time with a 30-day notice. Services rendered during this period will be billed accordingly.
Prepaid SEO service packages can be canceled within 30 days of purchase for a partial refund based on services rendered.
Prepaid SEO service packages can be canceled within 30 days of purchase for a partial refund based on services rendered.
172 - 422 Richards Street, BC V6B 2Z4, Vancouver
778-373-7701